About Us

GENERAL EXCHANGE TELECOM or GENEX, started its operations in 2012 providing NEARSHORE CALL CENTER/BPO services for a variety of customers. Taking advantage of the vast pool of experienced multilingual agents in the region we have been able to create a unique team to comply with and satisfy the most demanding clients. We strive for EXCELLENCE by continuously meeting the expectations of our customers, with great attitude, agility and innovation. Our level of COMMITMENT is unparalleled in the market because of our ability to provide tailored made solutions for our clients at very accessible rates. COME ABOARD………..JOIN US!!!! AND LET US HELP YOU WITH CALL CENTER/BPO needs.

At GENEX we have been able to assemble an extremely capable, professional and innovative team to provide for the customers needs. All of our agents have to overcome an extremely rigorous selection process in order to become part of our team. Additionally we have dedicated staff members for ongoing permanent training programs developed to maintain a high level of performance. Other than providing custom made solutions for any need we also provide standard CALL CENTER/BPO services such as:

-inbound
-outbound
-help desk
-messaging
-telemarketing
-collections
-CAD Drafting
-campaigns
-lead generation

Our business model is geared around our CORE VALUES. One of our main goals is to innovate business processes to achieve a higher level of quality that will define industry standards for our members and business partners. We provide outstanding service, results and solutions, for our business partners and their valued customers through technology to go above and beyond expectations. We have a steadfast commitment to reliability, efficiency and innovation.